bdk99 Privacy Policy

Welcome to the bdk99 platform. This Privacy Policy ("Policy") applies to the website and services operated by bdk99 ("we", "us", "platform"). This Policy describes what types of information we collect from our users ("you", "your"), how that information is used, with whom it is shared, and what your rights are. By using our website, you are considered to have accepted the terms of this Policy. We place the highest importance on your privacy and are committed to protecting your personal information.

1 What Information Do We Collect

During the registration and service process at bdk99, we may collect various types of personal information. This information can be divided into two main categories:

1.1 Identity and Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Username and account password (stored in encrypted form)

1.2 Financial and Transaction Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank account information)
• Deposit and withdrawal amounts and history
• Transaction records of betting and gaming activity
• History of bonus and promotional offer usage

1.3 Technical and Usage Information

• IP address and device type
• Browser type and version, operating system
• Date, time, and duration of website visits
• Page views, click patterns, and navigation paths
• Login and logout information

2 How We Collect Information

We collect your information in the following ways:

• Directly provided: Information you provide yourself when you create an account, log in, or contact us.
• Automatic collection: Information collected through cookies, log files, and similar technologies when you browse our website.
• Through third parties: From payment processors, identity verification agencies, or KYC partners.
• Transaction records: Automatically from each financial transaction, betting activity, and game session.

3 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

3.1 Service Provision and Operations

• Creating and managing your account
• Processing deposits, withdrawals, and other transactions
• Providing bonuses, cashback, and VIP benefits
• Keeping gaming services running without interruption

3.2 Identity Verification and Security

• Completing the Know Your Customer (KYC) process
• Verifying age — ensuring service is provided only to those aged 21 or above
• Preventing fraudulent activity and money laundering
• Ensuring the security of your account

3.3 Communication and Customer Support

• Responding to your requests, complaints, and questions
• Sending transaction-related notifications and confirmation messages
• Informing you of important policy changes or service updates
• Sending promotional offers and updates with your consent

3.4 Service Improvement and Analysis

• Improving website performance and user experience
• Customising content according to user preferences
• Identifying and resolving technical issues
• Monitoring responsible gaming patterns

4 Sharing Information with Third Parties

bdk99 does not sell your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Payment gateway partners such as bKash, Nagad, Rocket, and Upay, who receive the information needed to complete transactions.
• Identity verification services: Approved verification agencies for the KYC process.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited information for platform operations.
• Legal obligations: When required to comply with court orders, government directives, or applicable laws.
• Corporate restructuring: In the case of a business merger or acquisition, though this Policy will continue to apply.

All third parties listed above are contractually bound to uphold our privacy standards and may only use information for specified purposes.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website — login sessions, security tokens. Without these, the site will not work properly.
• Functional cookies: To remember your preferences, such as language selection and display settings.
• Analytics cookies: To monitor and improve site usage — to understand how long you spend on each page.
• Marketing cookies: Only with your consent, to show you relevant advertisements.

5.2 Cookie Control

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some parts of our service to not function properly.

6 Data Storage and Security

We apply industry-standard security measures to protect your personal information:

• SSL encryption: All data transferred between the website and servers is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Access control: Only authorised staff can access the information they need.
• Regular audits: System security is regularly tested and updated.
• Data minimisation: Only the information that is necessary is collected and stored.

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Financial transaction records may be retained for an extended period in compliance with legal and regulatory obligations. Even after account closure, some information may be retained for a limited time for legal protection.

While we strive to ensure the highest level of security, no method on the internet is completely impenetrable. However, we commit that in the event of any security incident, we will act promptly and notify you in a timely manner.

7 Your Rights

As a user of our platform, you have the following rights over your own information:

• Right to know: If you want to know what information we hold about you, contact us.
• Right to correction: If your information is inaccurate or incomplete, you may request a correction.
• Right to deletion: In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured and readable format.
• Right to withdraw consent: If you have given consent to marketing communications, you may withdraw it at any time.

To exercise any of the above rights, contact us by email. We will process your request within a reasonable time.

8 Protection of Minors

bdk99 is a platform for those aged 21 or above only. We do not knowingly collect any personal information from those under the age of 21. Age verification during account registration is mandatory and is part of the KYC process.

If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information. If any parent or legal guardian has concerns about this, please contact us.

9 Changes to the Policy

We reserve the right to update this Privacy Policy from time to time. In the case of changes:

• The "Last Updated" date on this page will be changed.
• For significant changes, we will send a notification to your email.
• If you continue to use the platform after changes, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly to stay informed about the latest Privacy Policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

To learn more about our services, visit our About Us, Terms and Conditions, or Responsible Gaming pages. If you have any general questions, our FAQ page may be helpful.